At Bulb Direct, each of us takes great pride in the job we do. We try our very best to furnish you with the finest quality products, the quickest way possible.

Unfortunately, once in a while there is a problem with an order that we have shipped. If this is the case, we will do our best to correct the error quickly.

Return Authorization

If for any reason you are not satisfied with your purchase, you may return it within 30 days of purchase for an exchange or a full refund of the product purchase price with a prior authorization number. Please call us at 1-800-772-5267 for a return authorization number. Special orders will be subject to a restocking fee.

Credits, refunds and/or replacements will not be issued without first obtaining this authorization number.

Damaged Shipments

We take many precautions to assure your order will arrive promptly and safely. But, if the merchandise has been lost, damaged or broken during shipment, please call us within 10 days of receipt of your order at 1-800-772-5267 to inform us. Please keep all packaging for inspection.